A&A Mobile Car Detailing's Terms of Service
1. Acceptance of Terms
By scheduling or receiving services from A&A Mobile Car Detailing, you agree to comply with and be bound by the following terms and conditions.
2. Limitation of Liability
We strive to deliver high-quality mobile detailing services. However, due to the nature of the work and varying vehicle conditions, the following limitations apply:
2.1 Pre-Existing Conditions
- Scratches, chips, dents, or rust
- Loose trim, moldings, or components
- Faulty seals, weather stripping, or convertible tops
- Oxidized, damaged, or compromised paint
2.2 Interior Condition
- Stains that cannot be removed due to material or severity
- Malfunction of electronic components (e.g., seats, infotainment, warmers) during standard cleaning
- Pre-existing odors, mold, or mildew that cannot be fully eliminated
2.3 Aftermarket Parts & Accessories
We are not responsible for damage to aftermarket emblems, decals, tint, or accessories unless caused by gross negligence.
2.4 Valuables & Personal Items
Please remove all personal belongings before service. We are not liable for lost or damaged items left inside the vehicle.
2.5 Reporting Concerns
Report any concerns within 24 hours of service completion.
Email: aamobilecardetailingillinois@gmail.com
2.6 Maximum Liability
In the rare event of proven service-related damage, our liability is limited to the total amount paid for that service. We are not liable for indirect or consequential damages.
2.7 Photographic Documentation
Before-and-after photos may be taken to document vehicle condition and address potential disputes.
3. Customer Responsibilities
- Accurate Service Location: Provide correct address details, including necessary access details such as gate codes or unit numbers.
- Adequate Space: Ensure enough space is available for safe service.
- Vehicle Condition Disclosure: Disclose any special conditions beforehand.
- Service Feasibility: The vehicle must be accessible, located in a safe, legal area, and there are no restrictions (such as HOA rules, private property limitations, or parking enforcement) that would prevent the service from being completed
If the technician arrives and is unable to perform the service due to any of these issues, it may result in a cancellation fee.
4. Vehicle Condition Accuracy
Customers are responsible for accurately representing the state of their vehicle. If, upon inspection, additional services are deemed necessary, A&A Mobile Car Detailing will consult with the customer before proceeding.
5. Additional Charges
A&A Mobile Car Detailing reserves the right to assess and apply additional charges if the condition of the vehicle is significantly beyond what is typical or expected for the selected detailing package. This includes but is not limited to:
- Excessive pet hair, dirt, or clutter
- Biohazards (e.g., vomit, mold, bodily fluids)
- Heavy staining or deep contamination
- Severe oxidation, tar, or exterior neglect
- Oversized or heavily modified vehicles
All vehicles are subject to an in-person condition assessment upon arrival. If additional work or fees are necessary based on this assessment, the technician will communicate these findings and discuss any extra charges with the customer before proceeding. No additional services or charges will be applied without the customer’s prior verbal or written consent.
6. Satisfaction Guarantee
At A&A Mobile Car Detailing, we take pride in the quality of our work and back it with a 100% Satisfaction Guarantee.
If there is clear and reasonable evidence that our technician did not complete the detailing package as agreed, or if poor workmanship is evident, we will gladly re-perform the affected portion of the service at no additional cost to you.
To be eligible for a reservice under this guarantee, the following conditions must be met:
- Submit a claim within 24 hours of service completion.
- Report the issue via email at: aamobilecardetailingillinois@gmail.com
- Include clear photographic evidence of the area(s) in question, submitted within 24 hours of filing the claim.
Note: This policy does not cover any damage or changes to the vehicle’s condition that occur after the service has been completed, including issues caused by weather, road debris, or additional soiling.
7. Inclement Weather Policy
Customer Responsibility:
Customers are responsible for checking the weather forecast before booking a service. Proceeding with detailing during inclement weather may impact the final results. A&A Mobile Car Detailing is not liable for diminished outcomes caused by adverse weather conditions during or after service.
Weather-Related Rescheduling:
We understand the unpredictability of Illinois weather. If poor conditions are expected, customers may reschedule their appointment
without penalty, provided the change is communicated at least
3 hours before the scheduled service time.
A&A Mobile Car Detailing reserves the right to make the final determination regarding weather-related safety or service feasibility.
Post-Service Weather Impact:
Once a service is completed, A&A Mobile Car Detailing is not responsible for any damage, dirt, or reduced results caused by weather conditions such as rain, wind, dust, pollen, or extreme temperatures.
We do not offer next-day rain checks, refunds, or complimentary reservices due to post-service weather effects. Customers are encouraged to plan accordingly and reschedule in advance if poor weather is anticipated.
8. Cancellation & Rescheduling Policy
Cancellations:
We currently do not have a formal cancellation policy. However, we encourage customers to reschedule their appointment if needed to avoid potential fees or missed service.
Rescheduling:
Appointments may be rescheduled
up to 24 hours in advance without any penalty or fee. To reschedule, please use our online booking system to select a new date and time.
No-Shows:
If a customer is not present or reachable at the scheduled time and location, the appointment will be marked as a
no-show, and a
$50 fee will apply. Our detailers allow a
15-minute courtesy window before leaving the premises and cancelling the service.
Weather-Related Rescheduling:
Rescheduling due to inclement weather is permitted without penalty, but must be communicated at least 3 hours in advance of your appointment time. We reserve the right to make final determinations regarding weather-related safety or feasibility.
9. Emergency Cancellations
We reserve the right to cancel services due to emergencies or unforeseen issues. Affected customers will be promptly contacted to reschedule.
10. Photo & Video Usage
By receiving our services, you consent to the use of photos/videos of your vehicle for marketing and promotional purposes (e.g., social media, ads).
11. Marketing Communication
Your contact details may be used for promotions and service updates. You may opt out anytime by emailing: aamobilecardetailingillinois@gmail.com
12. Environmental Disclaimer
We are not liable for any runoff from our products. Please inform us of any sensitive landscaping or environmental concerns before service.
13. Health & Allergy Disclaimer
Notify us in advance of any allergies or sensitivities to products. We are not responsible for health reactions caused by our materials if we were not informed beforehand.
14. Service Completion & Review
Customers are encouraged to inspect the vehicle post-service. Once approved, no further corrections or adjustments will be made.
15. Non-Disparagement
Customers agree to address concerns directly with us before posting negative or public complaints. We value resolution through respectful communication.
16. Privacy Policy
A&A Mobile Car Detailing is committed to protecting your privacy. Personal information collected from customers - including names, contact information, and service history - is used primarily for service-related communications, appointment scheduling, and customer support.
By agreeing to these Terms & Conditions, you consent to receive marketing messages, promotional offers, and service updates from A&A Mobile Car Detailing via email, text message, or phone call. These communications are intended to enhance your experience and keep you informed about our latest services and specials.
You may opt out of promotional messages at any time by contacting us at: aamobilecardetailingillinois@gmail.com
If you have any questions or concerns regarding these terms or our privacy practices, please don’t hesitate to reach out.
A&A Mobile Car Detailing does not sell or share personal information with third parties unless required by law or with your explicit permission.
Note: These terms and conditions are subject to change without prior notice. Customers are encouraged to review them periodically.